Privacy policy

PREAMBLE

This privacy policy tells you how Château de l’Orangerie uses and protects any information you give us when you use this site, which is accessible from the following URL: familleicard.com (hereinafter the “Site”).

Please note that this privacy policy may be modified or supplemented at any time by Château de l’Orangerie, in particular in order to comply with any legal or technological developments. In such a case, the date of the update will be clearly identified at the top of the present policy. Users are bound by these changes once they have been informed of the updated privacy policy and have accepted it.

ARTICLE 1. PARTIES

This privacy policy is applicable between the publisher of the Site, hereinafter “the Publisher”, and any person connecting to the Site, hereinafter “the User”.

ARTICLE 2. DEFINITIONS

• “Site Content”: elements of any kind published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
• “Publisher”: Château de l’Orangerie, SARL in its capacity as publisher of the Site.
• “User”: any person connecting to the Site.
• “Site”: website accessible at the URL famille-icard.com, as well as sub-sites, mirror sites, portals and URL variations relating thereto.

ARTICLE 3. SCOPE OF APPLICATION

This Privacy Policy is applicable to all Users. Clicking on “I accept” in the cookie information banner displayed on the Site confirms your acceptance, while enabling you to customize the cookies that will or will not be applied to you. You hereby acknowledge that you have fully read them and accept them without restriction.

The User acknowledges the evidential value of the Publisher’s automatic recording systems and, unless he provides proof to the contrary, waives the right to contest them in the event of a dispute.

Acceptance of this privacy policy implies that Users have the legal capacity to do so or are at least 16 years old, or failing that have the authorization of a guardian or curator if they are incapable, of their legal representative if they are under 16, or that they hold a mandate if they are acting on behalf of a legal entity.

ARTICLE 4. PERSONAL DATA

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016 and with the national legislation in force, the Publisher provides you with the following information:

4.1. Identity of the data controller

The party responsible for data collection and processing on the Site is Château de l’Orangerie, SARL, whose registered office is located at 1, lieu dit Jardinet 417758067 .

4.2. Data collection by the Publisher

4.2.1. Collected data

4.2.1.1 Data collected when browsing the Site

When browsing the Site, you consent to the Publisher collecting information relating to: the content you consult and click on; demographic data; the device used and its software environment; your location; your connection data (times, IP address, etc.).

4.2.1.2. Data collected when using the contact form or contact email address

The use of the contact form or the contact email address by the User implies the collection by the Publisher of the following personal data: surname, first name, email address*, telephone number.

Personal data marked with an asterisk are required to use the contact form. Users who do not wish to provide the information required to use the contact form will not be able to send a message to the Publisher directly from the Site.

4.2.1.3. Data collected when registering on the Site

The use of the registration form by the User implies the collection by the Publisher of the following personal data: surname*, first name*, postal address*, e-mail address*, date of birth, telephone number.

Personal information marked with an asterisk is required for registration on the Site. Users who do not wish to provide the information required to use the registration form will not be able to register directly from the Site.

4.2.1.4. Data collected when using the newsletter form

When using the newsletter form, the Publisher may collect and process: your e-mail address.

4.2.2. Purposes of personal data collection

Data collected during browsing is subject to automated processing for the purpose of :

• Verify identity;
• Ensuring and improving service safety;
• To develop, operate, improve, provide and manage the Site;
• Contextualize and enhance the User experience;
• Send information and contact people, including by e-mail;
• Targeting advertising content;
• Avoid any illicit or illegal activity;
• To ensure compliance with the conditions governing use of the Site.

The data collected when using the contact form or the contact email address is subject to automated processing for the purpose of :

• Verify identity;
• Ensuring and improving service safety;
• Contextualize and enhance the User experience;
• Send information and contact people, including by e-mail;
• Targeting advertising content;
• Avoid any illicit or illegal activity.

The data collected at the time of registration is subject to automated processing for the purpose of :

• Fulfill contractual commitments;
• Verify identity;
• Ensuring and improving service safety;
• To develop, operate, improve, provide and manage the Site;
• Contextualize and enhance the User experience;
• Send information and contact people, including by e-mail;
• Avoid any illicit or illegal activity;
• To ensure compliance with the conditions governing use of the Site.

The data collected when using the newsletter form is subject to automated processing for the purpose of: sending newsletters to the User.

4.2.3. Legal basis for processing

The legal basis for the data collected during browsing is the Publisher’s legitimate interest in analyzing behavior on the Site and improving the security and operation of the Site. Some of this data, such as that resulting from the installation of certain cookies, may be based on the legal consent of the individual concerned.

The legal basis for the data collected when using the contact form or the contact email address is the consent of the persons concerned.

The legal basis for the data collected during registration is a contractual relationship.

The legal basis for the data collected when using the newsletter form is the consent of the persons concerned.

4.2.4. Data recipients

The data collected may only be consulted by members of the Publisher’s management team, by the personnel in charge of preparing your order and by the personnel responsible for managing the Site, and is never made freely viewable by any third party.

4.2.5. Retention period of personal data

Personal data collected during browsing is kept for a reasonable period necessary for the proper administration of the Site and for a maximum of 12 months, or until the consent of the persons concerned is withdrawn.

Personal data collected when using the contact form or when sending to the contact email address is kept for a reasonable period of time necessary for the proper management of the User’s request, and for a maximum of 12 months.

The data collected during registration is kept for the duration of the contractual relationship between the Publisher and the User.

The data collected when using the newsletter form is kept until the consent of the persons concerned is withdrawn.

At the end of each of these periods, the Publisher will archive this data and keep it for the time during which it may be held liable.

Once this retention period has elapsed, the Publisher undertakes to permanently delete the data of the persons concerned.

4.2.6. Security and confidentiality of personal data

Personal data is stored in secure conditions, using state-of-the-art technology, in compliance with the provisions of the General Data Protection Regulation and current national legislation.

4.2.7. Minimizing personal data

The Publisher may also collect and process any data voluntarily transmitted by a User, in particular via the free field on the contact form.

The Publisher will guide Users as far as possible when they provide unnecessary or superfluous personal data.

The Publisher undertakes to keep and process only the data strictly necessary for its activities, and will delete any data received that is not useful as soon as possible.

4.3. Respect for rights

You have the following rights concerning your personal data, which you may exercise by writing to us at our postal address or by sending an e-mail to the following address: orangerie@chateau-orangerie.com.

4.3.1. Right to information, access and communication of data

You have the right to access your personal data.

In view of the Publisher’s obligation of security and confidentiality in the processing of personal data, your request will only be processed if you provide proof of your identity, in particular by producing a scan of your valid identity document (in the case of an e-mail request) or a signed photocopy of your valid identity document (in the case of a written request), both accompanied by the words “I certify on my honour that the copy of this identity document is a true copy of the original. Done at … on …”, followed by your signature.

To help you in your approach, you will find here a model letter drawn up by Cnil.

4.3.2. Right to rectify, delete and forget data

You have the right to request the rectification, updating, blocking or deletion of your personal data which may be inaccurate, erroneous, incomplete or obsolete.

You can also define general and specific directives concerning the fate of your personal data after your death. In such cases, the heirs of a deceased person may request that the death of their loved one be taken into account and/or that the necessary updates be made.

To help you in your approach, you will find here a model letter drawn up by Cnil.

4.3.3. Right to object to data processing

You have the right to object to the processing of your personal data.

To do so, please send an email to the following address: orangerie@chateau-orangerie.com. In this e-mail, you will be asked to specify the data you wish to have deleted and the reasons justifying this request, except in the case of commercial canvassing.

4.3.4. Right to data portability

You have the right to receive the personal data you have provided in a transferable, open and readable format.

4.3.5. Right to restrict processing

You have the right to request that the processing of your personal data by the Publisher be restricted. In this way, your data can only be stored and no longer used by the Publisher.

4.3.6. Withdrawal of consent

Your consent is essential to the processing of your data by the Publisher. However, you can withdraw it at any time. This withdrawal will lead to the deletion of your personal data.

Services requiring the processing of your data by the Publisher will nevertheless no longer be accessible.

4.3.7. Response times

The Editor undertakes to respond to your request for access, rectification or opposition or any other request for additional information within a reasonable period of time, which may not exceed 1 month from receipt of your request.

4.3.8. Complaint to the competent authority

If you consider that the Publisher is not complying with its obligations with regard to your personal information, you may lodge a complaint or a request with the competent authority. In France, the competent authority is the Cnil, to which you can send a request here.

4.4. Transfer of collected data

4.4.1. Transfer to partners

The Editor informs you that we have recourse to authorized service providers to facilitate the collection and processing of the data you have communicated to us. These service providers may be located outside the European Union and may receive data collected on the Site.

The Publisher has ensured in advance that its service providers provide adequate guarantees and comply with strict conditions regarding confidentiality, use and protection of data, for example via the US PrivacyShield.

The User consents to the data collected being transmitted by the Publisher to its partners and being processed by these partners in the context of third-party services: No partner known at present.

4.4.2. Transfer by requisition or court order

The User also agrees that the Publisher may disclose the data collected to any person, at the request of a government authority or court order.

4.4.3. Transfer as part of a merger or acquisition

If the Publisher is involved in a merger, sale of assets, financing operation, liquidation or bankruptcy or in an acquisition of all or part of its business by another company, the User consents to the data collected being transmitted by the Publisher to that company and to that company carrying out the personal data processing operations referred to in this privacy policy on behalf of the Publisher.

ARTICLE 5. COOKIES POLICY

When you first connect to the Publisher’s Site, you will be warned by a banner at the bottom of your screen that information relating to your browsing may be recorded in files known as “cookies”. Our policy on the use of cookies gives you a better understanding of the provisions we implement for browsing our Site. In particular, it informs you about all the cookies present on our Site, their purpose, and gives you instructions on how to configure them.

5.1. Use of cookies

The Site Editor may install cookies and other tracers on the hard disk of your terminal (computer, tablet, mobile, etc.) in order to guarantee you smooth and optimal browsing on our website.

Cookies” are small text files of limited size that enable us to recognize your computer, tablet or cell phone so that we can personalize the services we offer you.

To give you a better idea of the information that cookies identify, you will find below a table listing the different types of cookies likely to be used on the Publisher’s site, their name, purpose and retention period.

5.2. Tracking purposes

With the help of the information contained in the tracers and cookies used, the Publisher may analyze the number of visitors to and use of the Site and, where appropriate, facilitate and improve browsing, carry out prospecting operations, compile commercial statistics or display targeted advertising.

5.3. Setting your cookie preferences

When you first connect to the Publisher’s Site, a banner briefly presenting information on the deposit of cookies and similar technologies appears at the bottom of your screen. This banner allows you to choose which cookies you accept or refuse to accept on your terminal. You will be deemed to have given your consent to the deposit of cookies by clicking on the “I accept” icon, either globally or individually. Conversely, you will be deemed to have refused the deposit of cookies by clicking on the “I refuse” icon. Again, this choice may apply to all cookies, or to some of them only. If you do not choose this option, you will be deemed to have refused the deposit of cookies. Your decision will be recorded for 6 months and may be modified at any time.

5.3.1 Cookies that do not require consent

In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés (CNIL), certain cookies do not require your prior consent insofar as they are strictly necessary for the operation of the website or their sole purpose is to enable or facilitate electronic communication. These include session ID cookies, authentication cookies, load balancing session cookies and interface personalization cookies. These cookies are fully subject to the present policy insofar as they are issued and managed by the Publisher.

5.3.2 Cookies requiring prior consent

This requirement applies to cookies issued by third parties and described as “persistent” in that they remain on your terminal until they are deleted or expire.

As such cookies are issued by third parties, their use and storage are subject to their own privacy policies. This family of cookies includes audience measurement cookies, advertising cookies and social network sharing cookies (e.g. Facebook, Twitter, Youtube and Instagram).

Audience measurement cookies generate statistics on the number of visitors to and use of various elements of the Site (such as the content/pages you have visited). This data is used to improve the ergonomics of the Publisher’s Site.

5.4. Maximum tracer retention time

Tracers are intended to be stored on the User’s computer for up to 12 months. This data is kept in secure conditions, using current technical means, in compliance with the provisions of the General Data Protection Regulation and national legislation in force.

5.5. Opposition to the use of tracers

5.5.1. Right to object to the use of tracers

You can accept or refuse cookies at any time.

The User may delete or deactivate the use of tracers whenever he/she wishes by modifying his/her browser settings. It is possible to consult the Site without tracers. However, some of the Site’s ancillary functions may not function if the User has deactivated the use of cookies, such as autocompletion of forms or navigation indicators.

5.5.2. Settings

For further information on cookie management tools, please consult the dedicated page on the Cnil website.

5.5.2.1. Browser settings

Each Internet browser has its own cookie management settings. Users can configure their browsers to reject cookies either systematically, or depending on the sender. The User may also configure his browser so that he is prompted to accept or reject cookies before a cookie is stored on his terminal.

To manage cookies and User choices, the configuration of each browser is different. It is described in the browser’s help menu, which will tell you how to modify your cookie preferences:

• For Internet Explorer ;
• For Safari ;
• For Chrome ;
• For Firefox ;
• For Opera

5.5.2.2. Settings using add-on modules

The User may also delete or oppose the installation of cookies on his or her computer by installing a browser extension.

ARTICLE 6. INTELLECTUAL PROPERTY

6.1. Legal protection of Site Content

The Site Content may be protected by copyright and database rights. Any representation, reproduction, translation, adaptation or transformation, in whole or in part, carried out illegally and without the consent of the Publisher or its successors or assigns constitutes a violation of Books I and III of the French Intellectual Property Code and may give rise to legal proceedings for infringement.

6.2. Contractual protection of Site content

The User contractually undertakes to the Publisher not to use, reproduce or represent, in any way whatsoever, the Site Content, whether or not it is protected by intellectual property rights, for any purpose other than for reading by a robot or browser. This prohibition does not apply to indexing robots whose sole purpose is to scan the content of the Site for indexing purposes.

ARTICLE 7. FINAL STIPULATIONS

7.1. Modifications

The present Privacy Policy may be modified at any time by the Publisher. The conditions applicable to the User are those in force at the time of connection to the Site. Any substantial modification of the present privacy policy will be the subject of a notice when the User logs on for the first time following their entry into force. This new privacy policy will then require a new acceptance.

7.2. Entire

The nullity of one of the clauses of the present contract shall not entail the nullity of the other clauses of the contract or of the contract as a whole, which shall retain their full effect and scope. In such a case, the parties shall, as far as possible, replace the cancelled stipulation by a valid stipulation corresponding to the spirit and purpose of the present contract.

7.3. No waiver

The Publisher’s failure to exercise its rights hereunder shall in no event be construed as a waiver of such rights.

7.4. Languages

These conditions are available in French.

7.5. Unfair terms

The stipulations of the present conditions apply subject to compliance with the mandatory provisions of the French Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.

ARTICLE 8. DISPUTES

8.1. Applicable law

This Privacy Policy is subject to the application of French law and European regulations, in particular the European Data Protection Regulation.

8.2. Disputes

Pursuant to Ordinance no. 2015-1033 of August 20, 2015, any disputes that may arise in connection with the performance of these general terms and conditions and for which no prior amicable solution has been found between the parties must be submitted.

Since January 1, 2016, mediation has been mandatory for all. As a result, any professional selling to private individuals is required to provide the contact details of a competent mediator in the event of a dispute, regardless of whether he or she sells via distance selling or in a physical store (Source: FEVAD).